Contact Us

We’re here to help. Our customer service representatives are happy to answer any questions you may have about the ACE Elite™ Visa® Prepaid Debit Card.

Get in Touch



Have a card? Email us through your Secure Inbox. Login in to the Online Account Center to get started.

Don’t have a card? Email us at



For Customer Service, call us toll-free at:
(866) 387-7363
Fax: (512) 857-0263

Mon-Fri 8AM-10PM Central
Sat-Sun 8AM-8PM Central



ACE Elite
PO Box 2136
Austin, TX 78768-2136

Please note:
We cannot accept cash or checks via mail. Click here for reload locations.

Contact Us

Get in Touch

Name is required
Valid email address is required
Message is required

Need to Contact Us Regarding your Account?

Cardholders should email Netspend through your Secure Inbox.

Sign in to your Account to use this service. Have other inquiries? Email us!

The ACE Elite Visa Prepaid Debit Card is issued by MetaBank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Netspend, a Global Payments Company, is a registered agent of MetaBank. Card may be used everywhere Visa debit cards are accepted. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details.

© 2020 Global Payments Company. All rights reserved worldwide. Global Payments Company and Netspend are federally registered U.S. service marks of Global Payments Company. All other trademarks and service marks belong to their owners.

Back to Top of Page Icon