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We're here to help. Our customer service representatives are happy to answer any questions you may have about the ACE Elite® Visa® Prepaid Debit Card.

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Have a card? Email us through your Secure Inbox. Login in to the Online Account Center to get started.

Don't have a card? Email us at

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For Customer Service, call us toll-free at:
(877) 223-3341
Fax: (512) 857-0263

Mon-Fri 8AM-10PM Central
Sat-Sun 8AM-8PM Central

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ACE Elite
PO Box 2136
Austin, TX 78768-2136

Please note:
We cannot accept cash or checks via mail. Click here for reload locations.

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Cardholders should email us through your Secure Inbox.

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The ACE Elite® Visa® Prepaid Debit Card is issued by Pathward, National Association, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Netspend is a registered agent of Pathward, National Association. Card may be used everywhere Visa debit cards are accepted. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details.

© 2023 Netspend Corporation. All rights reserved worldwide. Netspend is the federally registered U.S. service mark of Netspend Corporation. All other trademarks and service marks belong to their owners.