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We're here to help. Our customer service representatives are happy to answer any questions you may have about the ACE Elite™ Visa® Prepaid Debit Card.

Get in Touch


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Email


Have a card? Email us through your Secure Inbox. Login in to the Online Account Center to get started.

Don't have a card? Email us at customerservice@netspend.com

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Call


For Customer Service, call us toll-free at:
(866) 387-7363
Fax: (512) 857-0263

Mon-Fri 8AM-10PM Central
Sat-Sun 8AM-8PM Central

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Mail


ACE Elite
PO Box 2136
Austin, TX 78768-2136

Please note:
We cannot accept cash or checks via mail. Click here for reload locations.

Need to Contact Us Regarding your Account?


Cardholders should email Netspend through your Secure Inbox.

Sign in to your Account to use this service. Have other inquiries? Email us!

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The ACE Elite Visa Prepaid Debit Card is issued by MetaBank, National Association, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Netspend is a registered agent of MetaBank, National Association. Card may be used everywhere Visa debit cards are accepted. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details.

© Netspend Corporation. All rights reserved worldwide. Netspend is the federally registered U.S. service mark of Netspend Corporation. All other trademarks and service marks belong to their owners.