How do I get an ACE Elite Visa Prepaid Debit Card?
Fill out an online order form and we’ll ship you a Card.1 There’s no credit check and no cost to order online. To use the Card, you will need to activate the Card, verify your identity, and register the Card.1 You can order a second card by logging in to your Card Account in the Online Account Center. Monthly fees may apply.
How much does it cost to order an ACE Elite Visa Prepaid Debit Card?
There’s no cost to order an ACE Elite Card online.2 Once you activate the Card and verify your identity, you may be able to choose from our selection of fee plans. To view the fee plans, card load fees, and other costs associated with using the Card, see our fee schedule.
How long does it take to receive my ACE Elite Visa Prepaid Debit Card in the mail?
You should receive your card approximately 7 to 10 business days after you place your order. If you do not receive your card within 10 business days, call Customer Service at 1-866-387-7363.
What do I do when I receive my Card in the mail?
When your Card arrives, you’ll need to activate it and verify your identity1 by following the printed instructions that arrive with the Card.
What can I buy with my ACE Elite Visa Prepaid Debit Card?
With an ACE Elite Card, you can make purchases at stores, over the phone, and online. You may also withdraw cash at ATMs, pay bills, and more.
How do I get paid up to 2 days faster with Direct Deposit?3
When you have your payroll or government benefits direct deposited to your ACE Elite Card, you could get paid up to 2 days faster.3
Can I use my Card to withdraw cash at ATMs?
Yes, you can use your Card to withdraw4 cash at ATMs. You may be charged a fee for this. Please see your Cardholder Agreement for details. The ATM owner may also charge a fee. You can also withdraw up to $100 in cash per day without a fee by visiting a participating ACE location and speaking to one of our friendly tellers.4 This service is available to you with qualifying Direct Deposit.
What kinds of checks can I add to my ACE Elite Visa Prepaid Debit Card?
You can load most check types5 in the ACE Elite Mobile App6 for funding approval, from $5 up to $2,500. This includes payroll and government checks with a pre-printed signature, business checks, two-party personal checks, handwritten payroll checks, insurance checks, cashier’s checks, money orders, and rebate checks. All checks must be made out to you, endorsed by you and drawn on a bank account in the United States or a U.S. territory.
Please note checks that aren’t made out to you, conditional endorsement checks, counter checks, credit card checks, customer appreciation certificates, gift certificates, starter checks, traveler’s checks, or warrants are not generally accepted.
How do I enroll in Direct Deposit?
Enrolling in Direct Deposit takes just a few steps. You’ll need to provide your Account Number and Routing Number to your employer or government benefits provider. You can access these numbers when you login to your Online Account Center or the mobile app.6
To add your tax refund, provide your tax preparer with your Routing Number and Account Number, which you can find in the app.6
Subject to employer availability.
When will my Direct Deposit be available?
With Direct Deposit to your ACE Elite Card, you can get paid up to 2 days faster!3 When you enroll, it may take up to two payment cycles for your direct deposit to begin. Please ensure your Card is activated and in good standing, and the deposit is in the name of the cardholder.
What are Anytime Alerts™?
Anytime AlertsTM are text alerts that help you stay on top of every transaction as they happen. Whenever you make a transaction, we’ll send you a text message.6 You can also find out when a direct deposit clears, what your balance is, where the closest reload centers are, or your Card Account information. (Message and data rates apply). Login to the Online Account Center and navigate to “Features” for a full list of commands.
How do I deposit my tax refund into my ACE Elite Visa Prepaid Debit Card Account?
When you have your tax refund direct deposited onto your Card Account, that means you may get your refund faster than a paper check!7 Bring your Routing Number and Account Number to your tax preparer, or if you’re filling out your own taxes, indicate them in the designated sections.
How do I open an Optional Savings Account?
You can enroll in an optional Savings Account by logging in to your Online Account Center and accessing the Enroll in Savings feature.8
Does my Savings Account earn interest?
Yes! You could earn up to 5.00% Annual Percentage Yield (APY) on your Savings Account on balances up to $1,000.8
What are Payback Rewards?SM
Payback RewardsSM is a way to get cash back rewards when you use your card to pay for qualifying merchandise and services.9 We’ll send you targeted offers, based on your shopping habits. Redeem those offers and you get cash back rewards on these select purchases in the form of account credits. We’ll credit your offers to your Card Account at the end of the following month. The more ways you use your card, the more offers you can receive, and the more rewards you can receive!
How do I add money to my ACE Elite Visa Prepaid Debit Card?
Choose from several ways to add money to your ACE Elite Card! You can enroll in Direct Deposit, load checks to your Card with Mobile Check Load,5 set up a bank transfer,10 deposit your tax refund, or visit an ACE Cash Express store to add money/cash11 and more!
What is a FlashPay ID?10
A FlashPay ID10 is simply a number that you can share with other people so that they can send money to you. All ACE Elite Card cardholders have a FlashPay ID.
Why should I enroll in Direct Deposit?
When you enroll in qualifying Direct Deposit with your ACE Elite Card, you can take advantage of more features! You could get paid up to 2 days faster3, make up to $100 in no-fee cash withdrawals at ACE Cash Express locations4, and even opt into a $5 reduced monthly fee plan.12
Help! I can’t reach Customer Service.
Thank you for your patience. ACE Elite Card Customer Service may be experiencing extended wait times from increased call and email volumes related to stimulus payments. We encourage you to check out the self-servicing options that are available within the ACE Elite mobile app.6
Why hasn't my stimulus money been added to my ACE Elite Card yet?
We don’t have information about when economic impact payment direct deposits will arrive, but ACE Elite Card direct deposits will be posted as soon as they’re received. Make sure you’re enrolled in Anytime Alerts6 to get a notification when a deposit is posted to your account and visit the IRS website for all official updates: https://www.irs.gov/coronavirus/economic-impact-payments.
I have the wrong banking information on file for the stimulus payment. What can I do?
According to the IRS website, the Get My Payment tool doesn’t allow people to change their direct deposit bank account information that is already on file. This is to protect against fraud. Please visit the IRS website for the full details: https://www.irs.gov/coronavirus/economic-impact-payment-information-center.
Why have some people received their stimulus payment by direct deposit, but I haven't?
Some economic impact payments for ACE Elite Card customers have been received through direct deposit and are being processing as normal. However, we don’t have information about your eligibility or when payment will arrive. Please visit www.irs.gov/coronavirus/economic-impact-payments to get your payment details.
Still Have Questions about the Prepaid Debit Card?
Helpful Ways to Manage Your Money Online
EXPERIENCE MORE WITH DIRECT DEPOSIT
Receive updates on transaction and Card Account balances delivered by text.6 It's never been easier to stay on top of money moving in and out of your prepaid debit card.
ONLINE OR ON THE GO
Access your ACE Elite Card from Anywhere
Whether you're at home or on the go, you can access all the most important information about your Card Account from the Online Account Center or Mobile App.6
Visit an ACE location
ACE Cash Express Near You
With more than 900 locations around the country, you're sure to find an ACE store near you. Visit one of our friendly associates to add money11 to your card, withdraw cash, cash checks, and more.
Make the Most of Your Online Prepaid Debit Account
Enroll in Direct Deposit
Enroll in qualifying direct deposit activity to amplify your ACE Elite Card experience. You could take advantage of no-fee cash withdrawals up to $100 per day4, and more.
There are so many more benefits to enrolling.
How the ACE Elite Card Works
Get a prepaid debit card either online, or by visiting any ACE Cash Express location. Subject to card activation and ID verification.1
Add money11 at any ACE Cash Express location. Set up direct deposit to have your payroll, government benefits, or tax refund automatically loaded to your card (and access all of the ACE Elite Card's features!).